Our friendly and helpful staff is always ready to provide advice for any project.
To speak with one of our representatives, please visit our Contact Page for contact information.
CONCRETE ORDERING GUIDELINES
The following is a reference tool used to help with the ordering process and answer commonly asked questions. To ensure quality service is provided to our customers, please read the following guidelines before ordering concrete.
To ensure that we provide you with the right product at the right time, please have the following information ready when placing an order:
- Customer Name
- Delivery Address
- Date & Time Required
- Project Type
- Mix Specifications
- Quantity Required
- Method of Placement
- Method of Payment
All orders must be paid in full prior to batching. Accepted payment methods are cash, debit, Visa, MasterCard and certified cheque. All orders paid by cash, debit or certified cheque will be subject to a $150 deposit. This deposit ensures that any additional costs incurred during the pour (additional unloading time, the addition of admixtures, etc...) are covered. If no extra fees apply, the deposit is available in 2 business days. Deposit is refunded in the same manner as it was received. Any additional fees that may apply to orders paid by credit card will be charged directly to the card. Deposits can be mailed at customer's request. Please note: The above does not apply to customers who have a pre-approved account with Rainbow Concrete.
To ensure availability, please place your order 1-2 days in advance as same day orders cannot be guaranteed. More notice may be required during peak season.
After Hours Pours
At Rainbow Concrete, we understand that our customers have busy schedules. This is why we offer evening and weekend deliveries for a small additional fee.
Additional Unloading Time
In order to maintain our delivery schedule, each order has a set unloading time based on load size. Additional time spent unloading will be charged per minute.
Small Load Charge
From a walkway to a new home construction, no job is too small for Rainbow Concrete. We can deliver as little as one cubic metre. However, orders less than 3.5 cubic metres inclusive will be subject to a small load charge. This charge does not apply to finishing or balance loads.
Orders can be cancelled as long as the order has not yet been batched. Once the concrete is batched, the order is considered active.